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Still on old tarrif

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Nanderson08
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on ‎22-03-2022 20:58

on ‎22-03-2022 20:58

Hi I recently purchased a new o2 contract Samsung s22 ultra and when it came i done the sim swap thing as i believe they need you to upgrade your sim and keep your number. After doing this when i go onto the myo2 app it is still showing my old 30GB data contract when it should be 250GB for the new contract. Have I done something wrong?

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MI5
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on ‎22-03-2022 21:19

on ‎22-03-2022 21:19

@Nanderson08 

Assuming you followed this guide Guide: Sim Swap: a mini guide 2017 update you've done nothing wrong and you should have the data allocated to the new contract.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-03-2022 21:19

on ‎22-03-2022 21:19

@Nanderson08 

Assuming you followed this guide Guide: Sim Swap: a mini guide 2017 update you've done nothing wrong and you should have the data allocated to the new contract.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nanderson08
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on ‎22-03-2022 21:26

on ‎22-03-2022 21:26

Yeah I followed that guide. I'll get onto them in the morning to see what the issue is. Thanks

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MI5
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on ‎22-03-2022 21:33

on ‎22-03-2022 21:33

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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