Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Over charged on bill

I have a sim only plan where I pay £16 a and today I have been charged £31.99 I have not used any extra data or made extra calls. This is the second time you have over charged me

Sharer Plans

I have just changed my tariff as I saw sharer plans advertised but I have no idea how to set it up, the online guide doesn't help as there is no link in my account to set it up as described in the article. Looking online it says they are soon to be d...

Resolved! New contract

Hello I’ve recently purchased an new phone contract yesterday an I’m yet to here back whether or not I’ve been accepted for the contract ? is their any way I can try an get it chased up as I’m worried my phone won’t come it was suppose to arrive befo...

Resolved! Where's my sim card?

Wondering where my order ms-319549751 is?

Resolved! Volt

Why is it so difficult to get my data doubled using Volt on my O2 SIM only contract as I’m both an O2 & VirginMedia broadband customer?

Resolved! ESIM pack - staff at Westfield Branch giving out wrong infos

I’m tired and disappointed that 02 staff at Westfield ( Ariel Way ) are giving out the wrong information trying to fob off people. I was already using an eSIM on my iPhone SE but upgraded it to an iPhone 11 ( both phones are 4G only ). Knowing that I...

Resolved! Smart watch on virgin mobile

Hi,I am thinking of buying a smart watch through O2. I have a pay monthly mobile contract with Virgin mobile, I was about to order the smart watch when I read that my mobile has to be on the O2 network also. As Virgin and O2 have now amalgamated, wil...

Resolved! Replacement Sim

I lost my phone new years eve and need to request a replacement Sim please

Resolved! Billing update

Hello I get text message at 20:16 pm from mobile number +44 7305 915407 " 02: we were unable to process your latest bill. In order to avoid fees, update your biling via: " Is that your number or is it some kind of scam?

Sim card not working, terrible customer service

I've been trying to get my old number to swap over for nearly a week and I'm beyond fed up with the level of customer service from O2. I requested that my number be swapped over when I put the order through for my phone where I input my PAC code and ...

O2

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