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Refund

mark1883
Level 1: Joiner
  • 2 Posts
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on ‎09-01-2026 12:02

on ‎09-01-2026 12:02

I changed to Tesco months ago. I still get a monthly bill with a refund due but they keep just saying it will be passed over to my next month's bill. You try all ways to contact them but can't get a human and the virtual bot just fobs you off. I asked before and was told the refund would happen after a month but no such luck. 

 

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MI5
Level 94: Supreme
  • 155089 Posts
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on ‎09-01-2026 12:10

on ‎09-01-2026 12:10

@mark1883 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202

https://www.o2.co.uk/help/account/billing-and-usage/refunds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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