Still being charged for my old Switch Up phone

[Rob_83]

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue.

Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new way to do it) and got a confirmation from O2 Recycle/Ingram Micro it was received on the 18th Oct.

My October bill comes in and it's £48 higher than expected. This is the device cost for the fold. I didn't worry at the time as I suspected it was a timing thing and I'd get a rebate the next Month.

November bill comes around and I'm again being charged for the Fold on top of my P8P. I called last week and they confirmed the issue and said it'd be sorted and I'd get a revised bill for November.

I heard nothing all week so I called again today and there's no bloody record of last week's incident being raised so I had to go through the motions all over again. This time I got a reference number and a promise of a call in 24/48 hours. Not convinced the latter will happen but at least I have a reference number this time.

Anyway, I wondered if anyone else had been affected by this. Might be worth noting this was the first time I'd switched up on the 'new' system. Prior to that I did the whole thing in-store and it was painless every time. If this kind of thing is liable to happen often because of what I suspect is a communication breakdown between Billing and Recycle, I'm really not going to enjoy future switch-ups, not knowing if my next bill is going to be inflated or not...

[Cleoriff]

Thanks @Dave-O2 x

[Oxonian]

Also just noticed my spelling of disaster on my previous thread. Too damn bad I rang out of editing time! 😂

The main problem with using a PC with no spellcheck on this forum!

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@Cleoriff 

I am not totally sure by what you mean by your last sentence. If I spell something incorrectly on this forum, it is highlighted by a "wiggly" underline :-

Do you get that ? 

[Cleoriff]

No I don't @Oxonian. I used to get it when Lithium was in use (before Khoros) but not now.

Remember I use my laptop for 99% of the time I'm on the forum.

If I use my phone there is no issue.

[jonsie]

Spell-check don't work for me on laptop no matter whether I use Firefox (preferred), Chrome or Edge

[Cleoriff]

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@jonsie wrote:

Spell-check don't work for me on laptop no matter whether I use Firefox (preferred), Chrome or Edge

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@jonsie wrote:

Spell-check don't work for me on laptop no matter whether I use Firefox (preferred), Chrome or Edge

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Well that's at least two of us @jonsie 😂

[Oxonian]

@jonsie 

Does this make any difference ? 

How Using Microsoft Edge Can Improve Your Writing and Grammar | Edge Learning Center

https://www.microsoft.com/en-us/edge/learning-center/improve-writing-and-grammar

[Ven_004]

I am also in the same boat as the OP here. It would be great if a member of the team could PM me please.

[gmarkj]

There is only one person on here from o2 @Ven_004 - that is @Dave-O2 .

I would suggest trying social media if you have not done so already. Links to o2's various social media are in this guide - Guide: How to find help & contact O2 

If you have done that, and still not got help, then click on Dave's name above and send him a PM.

[Ven_004]

Dave have been a great help and fixed the problem for me!😃

[Mithun88g]

Looks like my issue has been resolved. Received new bill today with only 1 device plan in it. Thanks a lot @Dave-O2 for your help.