Changed to eSIM through uswitch

[Addicks11]

I took out a new sim only plan with uswitch. 
it was still with 02 but I chose to use a esim. 

for some reason I am being charged for two lines on my account. I have now got two phone numbers. One that I don’t use.

can anyone helpl

[MI5]

@Addicks11 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[pgn]

Did you select the Upgrade option on Uswitch when selecting your SIMO?

If not, you will need to talk to O2 to about it: Guide: Migration & porting into O2  

All contact methods for O2 given above.

And I would strongly recommend switching from eSIM to plastic SIM if staying with O2 - their awkward processes make upgrading to a new handset in eSIM with MyO2 and OTP an exercise in futility, @Addicks11.