Solved: Re: Stac code

Hayleygem13 · ‎19-08-2020

I have stac code from previous provider. I don't wish to keep my old number. Who do I give the stac to . Is it o2 as I already have new number

thanks

MI5 · ‎19-08-2020

@Hayleygem13

You still need to give it to O2 who will then cancel with your old network.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Use the keep my number form anyway or calll customer service on these numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-08-2020

@Hayleygem13

You still need to give it to O2 who will then cancel with your old network.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Use the keep my number form anyway or calll customer service on these numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎26-08-2020

Hi @Hayleygem13 , it's been a week since you posted about your STAC code, so I just wanted to ask if everything went ok with it in the end? Did you have any lingering questions the community could help with?

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