Stac code

[Hayleygem13]

I have stac code from previous provider. I don't wish to keep my old number. Who do I give the stac to . Is it o2 as I already have new number

thanks

[MI5 · Accepted solution]

@Hayleygem13 

You still need to give it to O2 who will then cancel with your old network.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Use the keep my number form anyway or calll customer service on these numbers Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Hayleygem13 , it's been a week since you posted about your STAC code, so I just wanted to ask if everything went ok with it in the end? Did you have any lingering questions the community could help with?