Unlinking AirTime And Device Plan

[Jay1972211]

Contract started in 2023. I am over the 24 months. I wish to end my airtime contract and continue paying the device plan monthly but there are no clear instructions on O2 how to do that.

The easiest way for me as I want to keep my number is to request a PAC code. Will that cancel the airtime contract but keep the device plan going?

I don't want to end up with it cancelling the device plan as well.

Due to an operation I have had I can't ring o2 for a few weeks so I am currently stuck with messaging which doesn't seem to be working in their app

Any advice appreciated

Thanks

[MI5]

@Jay1972211 

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Cancelling Your Contract 

Text INFO to 85075 and see what it comes back with.

[Jay1972211]

Thanks, will try that

[Jay1972211]

I tried x and they said that they can only cancel the device plan as well as the airtime plan. They can't unlink them and said I should call O2. Which is a bit difficult as I mentioned. I asked if I could just request a PAC as mentioned above but no reply as yet

[MI5]

What response did you get from 85075 @Jay1972211 ?

[MI5]

Also check you meet the criteria.

For customers who took out an O2 Refresh contract on or after 17 December 2021
If you decide to end your Airtime Plan within the first 24 months of the Device Plan, you’ll need to pay off your Device Plan in full when you end your contract.
If you're cancelling after 24 months but still within the minimum term of your Device Plan, your Airtime and Device Plans are unlinked. This means you can either; (i) continue paying for your Device Plan in instalments, or (ii) pay off your Device Plan in full.

Leaving O2 | Account and billing | Help & Support | O2

[pgn]

What did you get back from texting INFO to 85075, @Jay1972211?

Are you on a tailored contract in excess of 24months? Then there will be a balance to pay, but you can change the airtime down if needs be.

Guide: How does O2 Refresh work? 

[Jay1972211]

My O2 contract was taken out early 2023 and was on the refresh thing.

You need to jump through hoops though if you want to continue paying monthly, they could have made it easier but don't want to.

I text the number for the PAC code and received the PAC code and also a message saying if I use the PAC code then the total amount remaining for the device would become due.

So I phoned O2 and they said that I need to use the PAC code, then wait for a bill to be generated, then when the bill comes phone them again, they will then contact an account manager to reset up the device payments they cancelled when I use the PAC code.

They could make it easier but obviously are choosing not to

[MI5]

@Jay1972211 

Nothing easy these days, sadly.

[jonsie]

What a stupid way to do things

I'm sure that this will end disaster