cancel
Showing results for 
Search instead for 
Did you mean: 

Split port chaos

gejjaxxita
Level 1: Joiner
  • 17 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've recently signed up to O2 from Vodafone and I now have a "split port".Half my calls and SMS are going to the vodafone SIM and half are going to O2. Every time I call O2 customer services they are extremely unhelpful and just say "The port has worked" or "Have you tried turning your phone off and on again. This is really frustrating as you can imagine because I need to keep switching between two SIM cards.

 

Can someone contact me to get this resolved? I fear I'm going to have to change my number.

Message 1 of 42
9,561 Views
41 REPLIES 41

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

That is great news @gejjaxxita 

 

If the port is complete, then dont know how they will bill, you as the last part of the porting process is to close down the active account.. Good Luck with Vodafone..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 31 of 42
2,084 Views

O2Waqas
Former Staff
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

You're welcome @gejjaxxita Brilliant news, thank you for the update 

 

signature
Message 32 of 42
2,083 Views

gejjaxxita
Level 1: Joiner
  • 17 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I spoke to soon...

 

@O2Waqas I've just received a text from Vodafone saying that my PAC has now expired, my service won't be cancelled and I will continue to be charged in the normal way. I called them and they said that the port is still "On hold" and they blame O2 saying the port hasn't completed successfully still. Can you look into this?

Message 33 of 42
2,038 Views

O2Waqas
Former Staff
  • 139 Posts
  • 0 Topics
  • 8 Solutions
Registered:

Yes certainly @gejjaxxita,, i will send you a private message

 

Thanks 

signature
Message 34 of 42
2,036 Views

Graggs
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Sorry for this post, I had issues signing in - see my nest post

Message 35 of 42
1,620 Views

Graggs
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

What a complete shower!
I have a similar issue with a split port and no one is O2 CS has ever heard of it and nor do they seem to know how to deal with it.
My history is I ported from THREE.
Since then, I haven't been able to receive called or texts from Vodafone. I had to do my own research to discover it's a split port. CS have had me do all sorts of stupid things with my phone and sim.
I have been trying for the last 10 days to make someone understand what's going on.
3 times now, they CS agents have promised to deal with it personally and keep me informed, so far I had one text from 'mel' last week and since then nothing.
On Saturday, one CS agent was really very rude, and I had to ask them to send me a recording of the conversation - of course they didn't. Yesterday I made two calls. neither fruitful.
I am still stuck.
I assume the Vodafone portion of the porting / routing file(s) is corrupt, so no amount of asking for the port info again seems to help. Does anyone know, how the file can be re-created?

 

@O2Waqas @O2Lisa @O2Emma 

Message 36 of 42
1,619 Views

O2Lisa
Former Staff
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning @Graggs, I’m so sorry about this. 
I’ll message you privately and look further in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 37 of 42
1,612 Views

Graggs
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Here is a positive post and a good outcome.

Thank you to @O2Lisa for chasing the porting team and thank you to them for finally sorting this out.

I have no idea what they have done or why it took so many attempts and phone calls.

But the result is, I can now receive texts and calls from my customers on Vodafone.

Thanks folks

Message 38 of 42
1,575 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

You’re more than welcome @Graggs ☺️

Sorry it took so long but I’m glad we got it all resolved for you, have a nice day.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 39 of 42
1,557 Views

AnnManchester
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am having a split port issue please can you help!!

Message 40 of 42
885 Views