Split Port Issue

[Fox276]

@O2Lisa I have seen from previous posts that you have assisted users with a split port issue in the past.  Can you help please 

O2 have tried to port me over from Tesco mobile three days ago.  According to CS team number has been ported, but 02 sim is not activate and receiving no services, but Tesco sim still active.  Tesco claim that number has left them and only active due to split port issues.  Numerous calls to O2 CS team and no resolution, including a visit to the O2 store to complete a sim swap.  

Can you are anyone please help?

[Enlli]

@richllew @O2Lisa is not on till tomorrow morning. She will get in touch then

[richllew]

Thanks a lot for letting me know.

[O2Lisa]

Morning all, thanks for the tag @Enlli ☺️

@richllew I’ll message you privately and look in to this for you. 

[Sachin0902]

@O2Lisa I have seen that you have managed to help a lot of people here, quite recently, with a porting issue. 

I am really at the end of my tether as I am unable to received call or SMS since I took out a new contract with O2 and my number ported on Wednesday 7th December. 

Like others I have call O2 customer services so many times to be filled with false promises and escalations that don’t amount to any resolution. 

I have now been a week without being able to receive calls or SMS. In a day and age where we are relying on One Time Passcodes by text, I literally can’t do any such as internet banking or purchase authorisations. 

I really really need some help.

Please 🙏

[gmarkj]

Lisa is not on the schedule for today @Sachin0902 so I will ask @O2Ryan to get in touch instead.

[O2Ryan]

thanks for the tag ill send a private message over now.

[Jo1232]

Hi, sorry to jump on your thread but wondering if you managed to get this sorted as I am at my wits end with my phone 

[Enlli]

@Jo1232 This is quite an old thread and since then all the advisors have been withdrawn and we are simply a community of customers.

Perhaps you could restate your problem