Hello, I am looking for some advice. I recently moved from Southern Ireland to Great Britain. I originally signed up for a 30 day rolling contract for £30 which included 500 international minutes. As I have not got a credit rating in GB I was unable to sign up for a 12 month contract.
I signed up for the rolling contract on January 20th. On January 24th, I rang to port my old UK number over onto the O2 SIM card. On this call I was told I could sign up for a 12 month contract and I could get unlimited international calls all for only £24. I signed up for this contract and I received the new SIM card which was associated with this contract on January 26th, it took until January 30th until my number was ported over. I made over two hours of international calls to Ireland between January 30th and February 21st, since then I have been unable to make any calls to Ireland.
I set my cap at zero as my understanding was international calls to Ireland were included in my contract and this was the case for the first two months.
I spent over THREE hours on the phone to the customer service team on March 10th without my issue being resolved where I was advised I need to increase my cap in order to purchase a Bolt add on so I would be able to make international calls at a REDUCED rate.
And no one could answer how I was able to make the two hours of calls to Ireland and not be charged.
I was happy to sign up to the 30 day rolling contract for £30 with 500 international minutes but only signed up for this other contract as I was led to believe it was better value.
I emailed the complaints department on March 10th but I have yet to receive a response from them.
As I no longer have free international calls to Ireland, I do not want to be tied into this contract. Is there anyway I can leave this contract without being penalised? It is a very frustrating situation to be in and any advice is greatly appreciated.
Thank you.
