on 19-02-2024 13:05
Hi, I am hoping someone out there can help me.
I bought an o2 sim for my wife to add to my account and gave the PAC (to migrate from Three) when placing the order.
We spoke to o2 a few times, the first time they raised a 'ticket' and said to wait 5 working days. We chased up and today (19/02/24) I was told to try resetting the network tomorrow and restarting the phone after taking the sim out, if that does not work they said I could cancel the order.
I asked to speak to a supervisor as that sounds like I will lose the number and I do not want to. (It feels like an o2 issue as calls are routing into the sim, it just does not seem to be picking up the network for outbound calls / txt). Still waiting for the promised callback....
Can anyone suggest anything I can do or help in anyway?
Thanks in advance
Solved! Go to Solution.
on 26-02-2024 15:13
on 19-02-2024 13:32
Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How to find help & contact O2
Guide: Migration & porting into O2
on 19-02-2024 14:21
on 19-02-2024 14:21
Hi, thanks for replying.
It isn't an app issue. The phone with the sim in question doesn't have the app installed. It feels like o2 have not completed the port at their end.
on 19-02-2024 14:55
You still need to chase O2 to fix the issue, sorry.
on 19-02-2024 15:31
on 19-02-2024 15:31
Thank you, I am, but they are being less than helpful. Is there a better way than calling or the app? I need to speak to someone there who can actually deal with the issue.
on 19-02-2024 15:33
All contact details in the guide I posted Guide: How to find help & contact O2
on 19-02-2024 17:47
on 19-02-2024 17:47
Thank you
on 19-02-2024 18:24
You're welcome and good luck @m4r7y
on 26-02-2024 15:13