Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New SIM, can't call or text

Hi,Today I had to get a new pay monthly SIM with a new number. After installing the new SIM, I can receive calls and texts, but can't make calls or send texts, so was wondering if anyone has any advice regarding this issue. The phone is a Sony Xperia...

Roaming in USA

Come on. You advertise for roaming in the USA yet you throttle down to 500k speed. Takes for ever to download, search or do anything. Pretty useless. So give us a break turn it up a little bit. Will be careful to read the small print next time. If it...

Resolved! How to check if I am out of contract ?

Hi I have 3 numbers with O2 , all in one account. How can I check which of my numbers are out of contract now ? I tried browsing through the website but couldnt find the answer. Can someone please help.Thank you!

Resolved! Airtime

I’m currently only paying for airtime only on an old phone on a sim that I’m not currently using due to moving abroad to Australia (new sim). I’d like to cancel it? How does this work? Can’t seem to get in contact via phone to 02.

Monthly payment by direct debit

I am getting msg for my mobile no xxxxxxxxxxxx bill unpaid but I have given instructions to pay by monthly direct debit and you keep sending me msg for unpaid bill please amend your record and collect monthly bill by direct debit sort code xxxxxxxxxx...

Top up

Took my money for bolt on I wanted my monthly bundle

Recent bill

Why was my last bill 116£ ?

A/c No:- (REMOVED)

I have recently received a text stating my bill for this month is £7.08. I left O2 on the 15/12/23 so do not understand why I have been billed? The text offers me a choice of carry forward to next bill ( not truly relevant as I have left O2!) or cred...

Temporary pay monthly number

I'm trying to keep my number from PAYG to monthly. The Keep My Number Form says I need my temporary pay monthly number which should be in my confirmation email or SIM pack. I can't find it in either. Please help! Where is it?

Resolved! Billing

hi I have a bill I ain't payed yet and I have a up coming one. I writing to let you know am paying everything on the 8th January

O2

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