Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229715 Views
  • 2 replies
  • 2 kudos

Resolved! Lost phone abroad

HelloI have lost my phone abroad and unsure of what to do as I cannot call you.Please could you let me know?Many thanksKind regardsNatalie

sIM CARD NOT ARRIVED

i ORDERED MY REPLACEMENT SIM ON 10 SEPTEMBER AND IT STILL HAS NOT ARRIVED (9 DAYS) - PHONE QUEUES ARE HORRENDOUS - HOW DO I SORT THIS?

DW20 by Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Phone upgrade / payment

Hi, I have attempted to upgrade my phone but after entering payment details I have had a message displayed that sorry an error has occurred. However, I log into my banking app there is a pending payment for amount but this isn't showing when I log in...

Che1 by Level 1: Joiner
  • 471 Views
  • 2 replies
  • 0 kudos

Phone bill

How do i pay my phone bill

Hildah by Level 1: Joiner
  • 379 Views
  • 2 replies
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Resolved! Switch Up Return/Cancellation

If I've 'switched up' and upgraded to a new phone with a new 36month agreement am I allowed to cancel within 14 days completely? So the line gets cancelled and phone returned?

MrFrenzy by Level 2: Apprentice
  • 1085 Views
  • 5 replies
  • 0 kudos

Unsure how to resolve issues

My situation is, I was mis-sold on my contract at O2. O2 admitted this, and fairly agreed to let me terminate my contract mid-contract, refunding all SIM costs I paid, and all future SIM cost (so I’d just need to pay the device), upon the device bein...

Billing

Hello, I have been charged £10 for things I’ve bought however, I haven’t purchased anything? Can you please confirm what this is for? thanks,aimee

Aimee12 by Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Resolved! Change phone number in iPhone settings

Hi all,I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s sho...

NickD39 by Level 1: Joiner
  • 5931 Views
  • 9 replies
  • 0 kudos