Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121806 Views
  • 27 replies
  • 5 kudos

Resolved! Swapping sim

I don’t have my old sim to receive the message to swap sim.

Arthur73 by Level 1: Joiner
  • 190 Views
  • 3 replies
  • 0 kudos

Resolved! Exchanging Apple Watch

Ahhhhhhh, I'm a doofus.Ordered a 40mm series 6 apple watch yesterday which turned up today (amazing speed) but forgetting I'm.a big 18st man, I ordered the 40 and not the 44mm watch.Struggling, proper struggling, to find how to tell 02 I'd like to ex...

DannyBs by Level 1: Joiner
  • 318 Views
  • 6 replies
  • 0 kudos

Resolved! Help

How can I actually speak to customer services ?

Ri-A by Level 1: Joiner
  • 231 Views
  • 3 replies
  • 0 kudos

Resolved! Mobile data

Recently got a replacement sim and calls/texts work fine however my mobile data does not work. I have data and I’ve checked the network settings. Restarted the device yet my mobile data still does not work.

Fatts by Level 1: Joiner
  • 358 Views
  • 2 replies
  • 0 kudos

Resolved! My Sim sudenly died and i can't phone O2 or anyone

Hi Everyone Last night, without reason, my phone began to show NO SIM sign. Yet the SIM card was not moved. One of Mum's care workers put it into their phone confirming it was the SIM and not my phone that has failed. I've lost all numbers and info o...

Bea2 by Level 1: Joiner
  • 280 Views
  • 4 replies
  • 0 kudos

Passwords have disappeared since upgrade!!

I upgraded my phone today to an iPhone 12 Pro and it was taking ages to move all the things across from my old phone to the new one, the apps have taken forever to download and all of my saved passwords have disappeared! I’m worried as I have a lot o...

Resolved! Text from o2

I got a text from o2 saying they couldn't receive payment for my last bill and a know money was taking from my bank it then asked me to update details is this real or fraudulent text

1st bill on a new handset and number

Can anyone help? I got my new handset n number today. I'm just trying to find out when I will get my 1st airtime bill? I have already activated some.

Rudeboy69 by Level 1: Joiner
  • 149 Views
  • 2 replies
  • 0 kudos

Scam

Got a text message from this number today +44 7485 604270 saying “O2: We were unable to process your latest bill. In order to avoid suspension of your contract, update your billing information via: "resolutions-o2.com” is this a scam?

Resolved! Getting no 4g

So when im out im not getting 4g im getting H+ I did get a new sim card help

Pipstop78 by Level 5: Ponderer
  • 299 Views
  • 4 replies
  • 0 kudos