Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Ok so you might now that virgin has put there customers on o2 what I’m wondering is if I upgrade my phone will I still be paying my rental bill for the phone I currently have from virgin. thanks in advance

Resolved! upgrade

hi I'm trying to do my upgrade and every time I hit add to basket it ask me to log back in and dose same all over again I would like to do my upgrade online as I'm struggling with a bad ear infection at the moment

Tracking number

So I’ve been given a tracking number but it doesn’t work when I enter it it says ident code in brackets any help would be appreciated

Fraud Check declined?

I'm trying to upgrade my phone, but every time I get to the payment stage it keeps saying fraud check declined? Never had this before. Bank has no idea either, O2 are not helping very much.

Resolved! International travel bolt-on for India

Arrived in India and was prompted to purchase International Travel Bolt-On to cover calls, texts and data. I did so by texting TRAVEL to the number specified. 48 hours later I used data on roaming am now being charged an extortionate rate for it, des...

real person please

Hi I am a pay monthly customer and have been for many years....... I have always chosen to use O2 as I could have USA calls as part of my package. I am in the usa and a text message from O2 says you get "unlimited minutes, unlimited texts and all the...

What has happened to 02?

Is it the Virgin Media influence? In 2019 I bought an 02 Pay Monthly phone through Car Phone Warehouse. The phone is now long out of contract and I'm trying to speak to someone at 02 about changing it to a PAYG at £10 a month which will give me exact...

I cancelled my account 3 months ago and O2 keeps sending me bill. They even logged me out

I cancelled my account 3 months ago, paid all outstanding fees and O2 refuses to close my account. I got in touch with them 2 times already in the 2 occasions they tried to continue charging me. Both of them I got emails confirming my account was goi...

Resolved! New Tariff

I had a call from an O2 person on The 31st May offering to move my current contract cost of £19.64 to £15 per month for 12 months for 25gb data but today recieved an email saying my new contract starts today for 25gb for 24 months for exactly the sam...

Bill

Why is my bill so high when switched to o2

O2

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