Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 256293 Views
  • 2 replies
  • 2 kudos

Resolved! Galaxy fold freebies

Iv had my foldz for 3 months now...but iv still not received my ear buds or my starter kit also for it...everytime I call n mentioned it I keep being told it would be November..its now January am I ever going to get them ...or has this been some kind...

archie_-1 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Contract ends

My contract is due to end in a fortnight and I do not wish to renew and I’m probably just going to get a pay as you go Giffgaff and save myself a whole lot of money. I still have a few months left on my Apple Watch and o2 say I must stay on contract ...

Rach12 by Level 1: Joiner
  • 998 Views
  • 4 replies
  • 0 kudos

Resolved! Uncleared balance

I payed £57.00 off of my bill last month and I was credited with £50.00 as my bill was £100 but my balance has not been fully cleared so I want to know where the money that was payed on December 14 has gone because I'm not paying you twice for the sa...

Kaizer by Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Resolved! Credit Declined

I have recently been trying to join a sim only plan on O2, but when I get to the final page I get this message "Your order can't be completed.When you apply for an O2 contract we use business policies to check your application. This time, you didn’t ...

AHirst44 by Level 1: Joiner
  • 40929 Views
  • 32 replies
  • 0 kudos

Resolved! Payments

Hi, I have been travelling for the last few months and need to pay my O2 bill. Unfortunately I no longer have access to the O2 App. How can I pay my bill?

Thurlow97 by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

Payment date

Hi I’ve seen you can change your payment date online through MyO2 & I feel so silly coz I can’t figure it out.can anybody provide a dummy talk through version for me please

Spurious call charges whilst abroad

I am abroad, not using my phone to make calls or answering them when I am called. I have numerous £2.00 charges added to my latest bill which when I look at the detail are listed as being calls to my own number with duration of only a few seconds. Ha...

PS4 by Level 1: Joiner
  • 948 Views
  • 3 replies
  • 0 kudos

Resolved! 14 day cooling period now having to pay early termination fees ????

I took out a contract with O2 even tho I didn’t want to as I hate contracts the lady on the phone told me tho I have 2 weeks from the day I take out the contract to cancell my contract without having to pay anything I went into the shop now and she s...