Account default

[Aziz2]

Hello, 

I have noticed on my credit report that i had a default account from O2 since January 2023. 

I was very shocked and disappointed by this since I cancelled my account within the 14 day grace period, and even cancelled my Virgin media account as well in the same day 

Virgin wasn’t able to provide the services therefore I cancelled both contracts immediately.

and what makes this even more frustrating is that the amount was 33£ that ruined my credit score over a 12 month period. 

how can i get in touch with O2 about this? And fix this issue?

[MI5]

@Aziz2 

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie · Accepted solution]

Credit File Referals

You need to contact the Credit Referals team on this

The email address is creditfilereferrals@telefonica.com

Or you can write them at

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE