Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hi all

I joined O2 recently and ordered an iPhone. I returned this device, unopened and received the refund of £30. However, today I've had my first bill taken from my account despite not now having any plan with O2 not one showing on my account. Please off...

New person

Can I add my son to get contract phone bug i pay he’s only 9

Resolved! Question re use of an eSIM when travelling in Asia?

Good morning,I have searched the existing eSIM questions, but can’t find an answer., so if someone could help I would really appreciate it.in a months time we are travelling to Singapore, Vietnam and Thailand and I can see that O2 doesn’t have any ag...

Resolved! How to cancel one of two landlines

I recently changed from Sky to Virgin Volt. I have connected my landline phone handset to the WiFi hub and find I now have 2 land lines - one is my previous number with Sky and a new one. I did ask to retain my old number and provided a PAC. I am hap...

How to you get a manager

Has anyone out there got any clue how you can speak with someone in charge at o2. Customer service should be re named the can not and will not help service . Sixteen 50 minutes calls emails web chat and no help at all . Ordered and paid deposit on ne...

Resolved! Reduce Plan term

Hi all! I have my mobile phone contract ending soon with the device paid off. I have a synced Apple iwatch contract that ends in December which I am still paying the device off. So I am wanting to leave and move to another network but when I received...

Resolved! Bill

I have a large amount to pay on my next bill as I was unaware that I did not have international calls in my package there for I would like to queiry if it is possible to split the payment down over my next 3 months as I will find it financially diffi...

Contacting customer service

Hi everyone I’ve been trying to contact customer service via web chat and yes it’s as bad if not worse than trying to talk to an o2 agent on 202, all I really want to do is ask the upgrade team if I can maintain my Loyalty bonus that is coming to an ...

Errors with 02 direct debits failed payments

I have been having this problem for months now we're the app and website are not allowing me to make payments. Every month direct debits keep trying to take twice the amount for my device plans yet the app shows the original price. I have made notes ...

Resolved! PAC

Hi, I'm looking to get a PAC code. I texted PAC to 65075 but haven't received anything back yet

O2

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