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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250423 Views
  • 2 replies
  • 2 kudos

Resolved! Are device and airtime costs now combined

I just went onto my o2 account to find my device cost is not part of one bill. To be honest, I rarely get any e-mail from them. Nor do I really read the o2 website news. So when did these changes come about and does this mean i have to pay the entire...

anticpated by • Level 30: Meditator
  • 1875 Views
  • 5 replies
  • 0 kudos

Arrears paid still no service

Hi I’ve just paid the arrears on my account as my internet was cut off this morning will this now be restored to normal as I have young kids who rely on this for tv aswell as me for work

Kelsey7 by • Level 1: Joiner
  • 763 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel my contract complaint

I need to cancel my contract so I can order the correct handset.. I am very unhappy and wish to raise a complaint which has also been ignored

Megs1 by • Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Travelling to Andirra

I am travelling to Andorra for a week what is the best and cheapest option to keep in touch with the uk

Resolved! caribbean

Can i use my phone in the Caribbean and if so what are the costs

DaveOrr by • Level 1: Joiner
  • 777 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime

Hi basically I have paid off my iPad device can I cancel the airtime attached to it ? Regards

Cancel a SIM only contract within cooling off period

I am trying to cancel a SIM only contract within the 14 day cooling off period. In a word - nightmare! Two 30 minute calls, both cut off by Customer Services once connected. Messages via Facebook and Instragram - no response. Am about to post a lette...

MelB1234 by • Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos

Resolved! Nightmare Switch Up Service

Has anyone else had an absolute mare trying to use the switch up service. I've previously put a complaint in about it which they came back to me and resolved as much as they could. Pretty much admitted the process isnt up to scratch for the customer ...

New contract

I've updated my contract just want to know if it has gone through because if I go into my o2 app in my basket it has a different gb than the one I've sorted out and it's saying I have to pay £449 up front

Laurene by • Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos
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