Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

emails

I am receiving emails and text messages from you regarding an order I haven't made. Something about out of bundle charges

Resolved! Order message

Hello I just recieved a text message about an order number NC20047577 saying it that you have added my out of bundle charges reduction. I have not made any orders today and I’m very concerned what this is for. Could you please provide some informatio...

My sim cards not working

Sim card is not working

Resolved! How do I cancel my HUWaa WIFI DONGLE HOTSPOT| account, need to talk to an actual human

Trying to cancel my 02 wifi dongle hotspot account as no longer needed.....but the automated call send a code/message to it but its NOT a phone its just a box so no way of reading or finding the code, how do i talk to an 02 human??

Resolved! Data Charges

Twice clicked on O2's "virtual assistant" and its brought me here twice.Guess this is where I type with O2's "virtual assistant" then?!?I'm on a "month to month" contract by direct debit.Do I get charged if I go over the data limit or does data just ...

wifi calling

Hello. WIFI calling says it is on on my o2 account but when I try to use it on my phone it requires me to contact o2. Please advise

Resolved! VAT Bill

I need a breakdown of VAT for my mobile bill please

Resolved! Potential fraud

Hi. Did 02 make a change to accounts on 10 Sep? I've received a suspected fraud notification.

Upgrading vers New Line iPhone 15 Pro Max criteria?

So I finally found out that I didn't meet the eligibility criteria, even though my credit check was fine, which is odd to say the least. So I am wondering, if I clear the device plan on my active line, would it be easier to upgrade to an iPhone 15 Pr...

VAT being charged on top of airtime false advertising?

so I recently added a second line to my account iPhone 14 pro max. Device plan £32.51Airtime £19 a month. This is what's stated in my contract as I've just had a look and it's what was stated on the shop offer when I originally took the plan out whic...

O2

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