Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stolen phone

My phone has been stolen and I need to bar the service and get a replacement

Direct debit

How do I change direct debit day?

Resolved! Billing

I want to change my bank details

Resolved! Change my spending cap

Hi i want to remove my spending [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Insurance

Hiya I got an iPad pay monthly and I was wondering if I got insurance with it? I’m sure I asked for it but honestly can’t remember

Upgrade error message - not sure where to go for help now

HiI tried to upgrade my phone from an iphone 13 to a 15 last month but repeated attempts online and in store bounced back with the same error message at the checkout: "Unfortunately there's a problem with your application. When you apply for an O2 co...

Bill

I thought I had paid off my contract for the phone

Need a game switch

I need to get a birthday present for my son and I been try drop you shop and have contacted customer service but I’m not satisfied can I get advice please I can see on your web site their is possibility to get a game switch with 80£ deposit and pay m...

username

I'm unsure of my username as the email I think it is on is not active anymore. Also, a payment for my monthly rolling plan has taken money from my mum's account but, I still have no data or am able to call anyone.

Direct debit date

I would like to change my payment date from 18th to 23rd of each month with immediate effect please.

O2

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