Spendcap

[IB7]

Hello,
Because of Corvid-19, one cannot reach 202 services to remove spend caps. Is there an alternative way of doing it?

[pgn]

Sure is, even using Skype, @IB7 - all detailed in this Guide: Coronavirus Community Help and Support

Shops also open now in England and Northern Ireland, if you are near one. 

The landline number 0800 587 4005 seems to work best.

Good luck! 

[IB7]

Thank you, I will look at that now.

[madasaf1sh · Accepted solution]

@IB7,

You can call o2, or use live chat, they are telling people to expect long wait times. 🙂

Good Luck.

[IB7]

Thanks @madasaf1sh At the moment, they are cutting off the calls, reserving them for folks that want to move provider or upgrade their accounts. 😕

[madasaf1sh]

try live chat @IB7

Its should appear if you browse around the contact us / help pages, it worked for me yesterday to order an esim 🙂

[pgn]

If it is busy now, yes, you may get cut-off before getting onto the wait queue. 

Around 8am in the morning is quieter, if you are prepared to try then.

As @madasaf1sh says, the online help pops up now and then, worth a try too. It comes up in the O2 On-line Shop most often 👍

[IB7]

Thanks @pgn I’ll do that now!

[IB7]

Thanks @madasaf1sh

[O2Tracey]

Check out o2.co.uk/help/spendcap it will guide you how to change your spendcap