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So O2 still charges roaming surcharge when I have a £10 spendcap

RoamingMoaning
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Even though I put in  a £10 spend cap to stop the roaming surcharges, O2 just hit me with a £42 roaming surcharge 

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MI5
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@RoamingMoaning 

If it was a charge for O2 travel iit is excluded from what a spend cap covers Guide: Spend caps on O2 

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149794 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@RoamingMoaning 

If it was a charge for O2 travel iit is excluded from what a spend cap covers Guide: Spend caps on O2 

If not, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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