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Left O2 within 15 days, still O2 charged my monthly bill

GauravBhatnagar
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Hi 

Within 1 week of joining O2, I placed a request to move to EE netwrok. O2 gave me theri PAC number also and now I am on my EE netwrok. Still O2 charged me monthly bill. I was told by O2 support person that if you ask fro PAC number and do not use it within a month, then monthly charge will be used but I used it within a week. 

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MI5
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@GauravBhatnagar 

You still have to pay for any use before you moved to EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@GauravBhatnagar 

You still have to pay for any use before you moved to EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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GauravBhatnagar
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hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website

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Bambino
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@GauravBhatnagar There is no email address. To speak to customer service call 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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MI5
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@GauravBhatnagar wrote:

hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website


@GauravBhatnagar 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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