Left O2 within 15 days, still O2 charged my monthly bill

[GauravBhatnagar]

Hi 

Within 1 week of joining O2, I placed a request to move to EE netwrok. O2 gave me theri PAC number also and now I am on my EE netwrok. Still O2 charged me monthly bill. I was told by O2 support person that if you ask fro PAC number and do not use it within a month, then monthly charge will be used but I used it within a week. 

[MI5 · Accepted solution]

@GauravBhatnagar 

You still have to pay for any use before you moved to EE.

[GauravBhatnagar]

hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website

[Bambino]

@GauravBhatnagar There is no email address. To speak to customer service call 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[MI5]

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@GauravBhatnagar wrote:

hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website

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@GauravBhatnagar 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am