spendcap and device plan

[Jet]

You have sent me a text saying I've reached 100% of my Spendcap. I have looked everywhere on your "upgraded" website and can find no reference to my "Spendcap". Also, I have two phones on my bill . On my account details is written that I have a device plan which is paid separately for the number [Removed]. When I click that highlighted phone number to see more details, it says there is no device plan. It has been paid off. That is correct. I haven't had device plans for ages, to my knowledge. Could you please clarify the situation? I'm sure you have every intention of making this website clear and unambiguous...Sadly it is is far from clear and simple. And in my case it appears to be wrong!

[Cleoriff · Accepted solution]

@Jet 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).