New o2 phone, switching number

[jack_s97]

I lost my old phone (O2 pay monthly SIM), got a new one online and phoned up O2 to request a new SIM. Arrived fine, but the old number has not switched over to the new SIM after a week? Is this a normal amount of time to wait?

Keeps telling me SIM not provisioned, I know it's my fault for losing it but don't want to keep paying monthly contract for something I can't use ha.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202