Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 451578 Views
  • 2 replies
  • 2 kudos

Using my phone abroad

I am trying to make calls from my phone (abroad) but it tells me that the number cannot be processed. I activated my Travel on days ago and even so it does not allow me to make calls, not even to my voice mailbox.

Resolved! Z fold 5 pre-order

Hi I've just pre-ordered the Z Fold 5 and was told like the website says delivery is 11/08 yet Samsung and other networks are saying from the 04/08. Just wondering why O2 is a week behind? Cheers

Rog22 by Level 4: Observant
  • 3074 Views
  • 9 replies
  • 1 kudos

Resolved! Cancelling my sim

Can I cancell my sim online?

Jonathan5 by Level 1: Joiner
  • 577 Views
  • 1 replies
  • 0 kudos

Resolved! New o2 phone, switching number

I lost my old phone (O2 pay monthly SIM), got a new one online and phoned up O2 to request a new SIM. Arrived fine, but the old number has not switched over to the new SIM after a week? Is this a normal amount of time to wait? Keeps telling me SIM no...

jack_s97 by Level 1: Joiner
  • 654 Views
  • 1 replies
  • 0 kudos

Resolved! spendcap and device plan

You have sent me a text saying I've reached 100% of my Spendcap. I have looked everywhere on your "upgraded" website and can find no reference to my "Spendcap". Also, I have two phones on my bill . On my account details is written that I have a devic...

Jet by Level 1: Joiner
  • 650 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

How long is my contract for? I want to change to another provider 

JC12 by Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! getting a refund

2 have incrrectly chargd me for internation calls this month £ 370 they have agreed to pay me a refund next month but they want to me to pay this monts bill first, should I ask them to confirm this by email before i pay

chrisg53 by Level 1: Joiner
  • 816 Views
  • 1 replies
  • 0 kudos

Refund

I reported phone lost in about July 21 and cancelled the sim contract. Re number xxxxxxxxx. I have recently discovered that I have still been charged and it was not cancelled. You have kindly cancelled it now, but I would like a refund for all the ch...

Resolved! Bills and payment

Hi hope you’re well.I have been in USA for a number of months now. I couldn’t get through to the customer services previously so I sent an email requesting a service termination in September of 2022. I’ve heard from experian that there has been a def...

SAS45 by Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! Not re

Not receiving verification codes by text message

50mobcon by Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos