Unable to upgrade

[Dil]

Hi, it seems like my previous sim upgrade got stuck in the system as I no longer can upgrade. Anytime I try to upgrade it says an order is already in place which was the last upgrade I did in 30/6/23. O2 customer service weren’t helpful at all about this issue and no one seems to know how to fix it. Does anyone know how to resolve this please 

[pgn · Accepted solution]

@Dil - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255 from any phone for free. Best time to call is around 08:10 in the morning. Good luck!