Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi William Anson here ..... I sent 5 video messages on the 21st May and I have been charged twice for them

Resolved! 4G & WiFi Calling not working

Hi,I recently took out a SIM only, ported my number on Tuesday. The only thing that doesn't work is can't activate 4G and WiFi calls. They're are activated on my account and that was confirmed by an O2 agent yesterday. They even said they'd reprovisi...

Danjaq by Level 1: Joiner
  • 8 replies
  • 0 kudos


I’m looking to upgrade but I don’t want to pay two bills in one month, what is the best time to do this?

Karen12 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I wanted to know if I am able to upgrade my phone only but keep my same tariff. As I am happy with everything I have but thought I could give my daughter the phone for her o2 contract sim into and I keep my one I have.

Mac78 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Water-damaged phone

Help. My Nokia 5 fell in a water trough (only for about 5 seconds). I've since received and opened a text message, but now the phone is activating on its own accord, flicking through its functions willy-nilly, but I can't get the controls to respond ...

Rimesman by Level 1: Joiner
  • 2 replies
  • 0 kudos

idata bolt on disappeared

Hi there, my idata bolt on has disappeared, which means no visual voicemail. Neither the app or the website gives me the opportunity to add that bolt on. Of course, I can't message help and am discouraged from calling customer services. I've tried th...

New customer

Got a sim card yesterday and set it all up and all ok, now today got a email saying my services are cancelled and now I dont have a working sum card

Cancellation of my contract

If I can’t pay my phone bill because I was made redundant what would be the next steps? Can I terminate my contract?

O2 OPEN - Kept showing Old Contract - Now Shows Inelligible

Hi Anyone I upgraded roughly the beginning of March from an O2 Refresh tariff and phone, to another O2 Refresh tariff and phone. I was told about the discount I could get during my call with the sales advisor, who checked and confirmed the company I ...

lex8P by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mobile Data not working

Hi All, My Myo2 app and online states if have 3.99GB of 6.99GB but i can't get mobile data on my phone as it says i have no data. if that makes sense. I even put a 2gb bolt on yesterday and have have a email confirmation, usually by text. Has anyone ...