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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249664 Views
  • 2 replies
  • 2 kudos

Device charges

Can you help me? Why am I still being charged for my device even though it’s fully settled?

Suzysue1 by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Live Chat....doesnt work

Why on earth does the customer service not allow live chat in the UK? everytime I try it doesnt work. Spent ages on the phone uneccessarily. No wonder people are leaving O2

Bob14 by • Level 1: Joiner
  • 1380 Views
  • 3 replies
  • 1 kudos

Resolved! Tariff incorrect price

Hello, my tariff on my bill and the what it says in my o2 online after I have logged in do not match. I have noticed my tariff go up in price and what to know why you are over charging me.

Dan467 by • Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Resolved! Travel bolt on

Hello, I'll be travelling from tomorrow. When I'll be abroad I'll need data, calls and text messages I have a bolt on activate since 2022 which I was not aware. It's a travel bolt on. But when I spoke to the 360 team at O2 today, they told me I shoul...

Fredy by • Level 1: Joiner
  • 749 Views
  • 1 replies
  • 0 kudos

Ordering an esim on line

Hi there,I've just received a physical SIM to use it on my iPhone 11 Pro Max.As there's another one on it, I'd like to order an esim.The problem is that, as far as I know, you cannot do that online, you have to head to an O2 store.Well, as my shifts ...

Burroughs by • Level 1: Joiner
  • 1996 Views
  • 5 replies
  • 0 kudos

Credit Check on 2nd pay monthly sim

Hi all I placed an order for 12month sim only plan on June 1st for 2 sims one for my husband and one for me, the sim for my husband was accepted straight away and the sim arrived the following day. I heard nothing about progress of my sim order howev...

Erdo49 by • Level 1: Joiner
  • 985 Views
  • 6 replies
  • 0 kudos

Resolved! It won’t let me pay my bill

O2 has blocked my device so I can’t login to the my o2 app to pay, I also can’t receive the Confirmation text message to log in online, and I can’t call the support team, how can I pay my bill?

Ot by • Level 1: Joiner
  • 840 Views
  • 1 replies
  • 0 kudos

Contract

How long is left on my contract? 

Timothy26 by • Level 1: Joiner
  • 511 Views
  • 2 replies
  • 0 kudos

can't connect to Republic of Ireland

I live on the island of ireland and travel cross-boarder frequently. I used to have no trouble calling ROI from my mobile but for now some reason it wont even give me a dial up tone. How can this be fixed? There's no reason why it shouldn't be connec...

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