Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lost phone DPD

I upgraded last Tuesday to an iPhone 14 pro max. DPD delivered only a cardboard box. Rang multiple times only for today a claim was put in with o2 and the handset blocked. Still not able to tell me if this can be replaced. I now have a new contract a...

Resolved! what bolt on is required for 3 weeks in spain

I am going to Spain for three weeks and would like to know what bolt on would be required. I will not be using it much but do not want a large bill for the small amount of time hopefully I do use it.

Bill Sent Out

Hi, is it possible for you to send out a bill to my amended address please?

Resolved! Apple music offered on upgrade but doesn't show on redemption page after

Hi, just upgraded my sim-only package & the offer included 6 months free Apple Music but when it actually comes to choosing my extra, Apple Music is not an option on my O2 page. Have messaged O2 via twitter, but just wondering if anyone on here can h...

Resolved! Cancel Contract

Hi, I'm looking to cancel my contract and don't know how to... I'm not looking to transfer my number, keep the number or keep the contract on. I've got no use for the contract at all. The cancellation guide has plenty of info if you want to transfer ...

Resolved! early termination

i want to enquire what my early termination fee is please

Resolved! SIM card cancelling

Hi I would like to cancel my SIM card line for my tablet which I honestly do not need, I am not sure why I am even paying for it. The number is [personal details removed]. Is there a chance I can get refunds for all the payments I have made because I...

Resolved! Voicemail

Hi so my voicemail recently stopped working. When someone phones me it just rings and rings and doesn’t go to voicemail ?? Can anybody help me

Resolved! Bill

I have been with o2 for forever and now I can’t view my phone bill on the o2 app. Literally only shows that I have a watch as my only device plan. Tried deleting app but no joy.

Resolved! end contract

Hi My niece Chelsea Eager has a monthly contract, Phone number [personal details removed], account number [personal details removed]. Im not sure if its in my name Tracey Murray or in her name as she uses my bank account for payments. I would like to...

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