Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment

Hi I have just made another payment of £100 to my account how can I reactivate my phone so I can use it again

Resolved! Sim was working now not provisioned

Hello I arrived in the maldives and I had signal for the first day then ordered o2 travel then now my phones saying sim not provisioned can you help me at all

Resolved! Phones been shut off but need to pay my bill and can’t ring so how am I supposed to pay my bill

My phone has been shut off and I need to ring 02 to pay my bill but can’t and the app won’t let me log in how am I supposed to pay the bill

Resolved! 5G not working on iPhone 13 pro and unconsented tariff change

I recently purchased an iphone 13 pro max from Apple, and put my sim into the phone and it worked except 5G never connected. I know I get 5G in my area as my Mums phone gets full bars all of the time. I put her O2 sim into my phone and 5G connected i...

Resolved! Withdraw deposit

Hi, I paid an extra £300 deposit and I'm looking to withdraw it now the correct time has passed

Resolved! My device and sim motor working

What can I do my mobile blocked and my sim which is not recieving calls and to call any numbers. I can't send text messages it has been a month. They are taking full payment without using services. I put 3 times 0wrong pin and they block me. They are...

Roaming Speeds Throttled

I took out an o2 contract with the o2 Travel Inclusive feature giving me use of my phone in the USA, Canada etc. I understand the limit of 1220 mins and texts per day but I think it unfair that you throttle the speeds when roaming abroad. Three and V...

Resolved! Abroad charging

I’ve got a one off charge on April 19th for £40+, I’m currently in the US and haven’t turned mobile data on except yesterday, (20th) and that cost £6 as explained in my welcome text. Could you explain what this charge is for? X

Resolved! Claim early pods

I've just upgraded and I got free ear pods. Does anyone know how to claim them or do they sentbyhem out???

Resolved! Increase in bill

I've just had a text to say my next month's SIM only amount is nearly £3 more than usual, I haven't had any notification of this previously and although it's only £3 with all the other increases its another kick in the teeth . Can anyone explain why ...

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