So much for.....

[Anonymous]

Retentions..... just phone to see what they could offer me on a HD2, and was offered the same as a new customer :womanindifferent: , the Cs i spoke wouldn't even budge even after explaining that A) other operators are doing it for alot less, B) the handest i have now was worth the same as the Hd2 when i got it, @ £35 18mth.

What is the point of retentions if they have no interest in retaining your business unless you either want the iphone or spend a ridiculous amount each month my average is just under the £50...

Oh well, I may try and get another Cs in a bit and see if they can do anything better.

[Anonymous]

O2 don't do retention deals any more as such, the only thing I believe they are offering is loyalty discounts, which can be anything off your bill depending on when your normal spend is.

[Anonymous]

It just seems that alot of people are getting good deals on the phone who have a very similar monthly spend to me...

I was even told that they don't do deals on the HD2... just a quick look through this forum tells me that that isn't true...

I'll give it another go, if i'm still fobbed off then it's PAC time..

[Anonymous]

The days of crazy retention deals are gone for the time being from all the networks. You will find similar posts to yours referring to all the other networks.

[Anonymous]

I can appreciate that.... i'm not looking for anything crazy, just a little off would do...

[Anonymous]

I can appreciate that.... i'm not looking for anything crazy, just a little off would do...

So what are you expecting to get out of O2 as a matter of interest to make you stay?

I would me more than happy to reduce the mins and txts and get a few quid off the line rental..

[Anonymous]

I'm old enough to remember the time when forums were full of people complaining that they got worse deals than new customers

[Anonymous]

I'm old enough to remember the time when forums were full of people complaining that they got worse deals than new customers

Now that is bad...

Not really complaining as such.. i just feel a little despondent, i've wanted this phone since Oct and been counting the days (sad i know ..lol) and was hoping to get a better deal than new customers..

[Anonymous]

Did you phone upgrades or retentions department?

Upgrades only offer deals that you would get as a new customer, if you proceed and request your PAC code then you go through to retentions who have the power to offer deals.

[Anonymous]

I went straight to retentions......

Still haven't upgraded yet, as i went to my local store and got some very useful info so i'm gonna wait another week... and hopefully all will be well..

I'd just like to add that i have always received first class service when i have had problems in the past, and i now know why i couldn't get anywhere when i phoned the other day..