Solved: Sim swap

Ruth · ‎28-07-2018

I have upgraded my iPhone with o2 and did sim swap online yesterday afternoon. Although it’s not been 24 hours yet I am concerned that neither my old or my new phone have any service so no one can reach me. Any help?

Anonymous · ‎28-07-2018

Hi @Ruth if you’re old sim has no signal then that means the swap is in progress. Try rebooting your phone with the new sim in it every 30 minutes until you get a signal

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Anonymous · ‎28-07-2018

Hi @Ruth if you’re old sim has no signal then that means the swap is in progress. Try rebooting your phone with the new sim in it every 30 minutes until you get a signal

MI5 · ‎28-07-2018

Try live chat http://www.o2.co.uk/contactus to check your account is OK.
We can't access accounts on here so unable to check for you, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎30-07-2018

Hi @Ruth, have you made any progress with your SIMs since you last posted? Please let us know how you're getting on

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Ruth · ‎30-07-2018

Yes all sorted thanks. Restarted the phone which worked.

MI5 · ‎30-07-2018

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎31-07-2018

Good to hear, thanks for letting us know @Ruth and enjoy your iPhone

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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