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Voicemail Not Working

system-g
Level 1: Joiner
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on ‎30-07-2018 15:14

on ‎30-07-2018 15:14

Hi all,

 

Looking for advice.

I upgraded yesterday from my iPhone 6S to a OnePlus 6 and also had a tarrif change in the process.

 

The switch has gone smoothly and it's great to be back on an Android device.

 

So far, the only 'bug' is with voicemail - I keep getting alerts saying I have new voicemail, but when accessing it, there are no messages...

 

Any ideas why this is and/or how to resolve?

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MI5
Level 94: Supreme
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on ‎30-07-2018 15:24

on ‎30-07-2018 15:24

@system-g
A couple of things to try, firstly turn off (1760) then back on again (1750), if that doesn't work, call yourself from another phone and leave a message, then listen to it and delete it.
https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎31-07-2018 09:58

on ‎31-07-2018 09:58

Hi @system-g and welcome to the forum Wave Please let us know if what @MI5 suggested worked for you or if you're still having issues with your voicemail alerts slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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system-g
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on ‎31-07-2018 12:36

on ‎31-07-2018 12:36

Hi @EmilieT thanks for the welcome.

I thought it had worked, but getting into the office again this morning, I've had more notifications come through, but no actual voicemails.

 

Not sure if having really poor signal affects this? thinking

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