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on 08-06-2021 14:43
Solved! Go to Solution.
Accepted Solutions
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on 08-06-2021 18:08
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on 08-06-2021 18:08
@Jordan845 Sorry to say you'll have to chase customer service again. We are all customers here, so unfortunately there's nothing we can do other than what's already been advised.
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08-06-2021 14:51 - edited 08-06-2021 14:52
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08-06-2021 14:51 - edited 08-06-2021 14:52
@Jordan845 Customer service needs to enable the esim from their end.
Call 202 from your mobile or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Best time to call is 8 am
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on 08-06-2021 15:19
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on 08-06-2021 15:19
You swap to an eSim the same way as a physical sim Guide: Sim Swap: a mini guide 2017 update and during the process you scan the QR code when instructed.
The process is all automatic if you followed it correctly.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-06-2021 17:12
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on 08-06-2021 17:15
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on 08-06-2021 17:15
Just try rebooting the phone @Jordan845
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-06-2021 17:53
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on 08-06-2021 18:08
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on 08-06-2021 18:08
@Jordan845 Sorry to say you'll have to chase customer service again. We are all customers here, so unfortunately there's nothing we can do other than what's already been advised.