Sim swap

[Ninu]

I have requested a sim swap with my esim yesterday and still it has not been completed. I still have no network so I am unable to make calls. Is there anyway this can be expedited

[Cleoriff]

You're welcome @Ninu. I just hope @O2Lisa can help

[O2Lisa · Accepted solution]

Thanks for the tag @Cleoriff 

I can see you've messaged me already, I've just replied 

We'll continue to talk through private message so I can take some account details

[Ninu]

@Cleoriff thank you for your help @O2Lisa was fantastic and sorted the issue out in no time at all. 😊

[Cleoriff]

So pleased @Ninu . Yes @O2Lisa is fantastic.

[O2Lisa]

Aw thank you @Ninu, @Cleoriff 

I'm just so glad we managed to resolve this for you, hope you both have a lovely day