on 15-03-2016 08:33
So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number.
Not a problem - I'd already checked with o2 CS (phone, not live chat) and they said to call up to swap it all over once I'd got it.
Just called - current wait is over 30 minutes. Maybe not then...
So tried the swap my sim on line. Enter old phone number, text code and new sim card number only to get an error message - We are already doing a sim swap for your phone number.
Odd, I've not asked to do one already.
Has anyone seen this before and any suggestions? Should I wait or keep trying CS?
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Solved! Go to Solution.
on 15-03-2016 18:27
on 15-03-2016 18:27
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on 15-03-2016 18:44
on 15-03-2016 18:44
Not saying anything except my other half did this last week. It was done within 10 minutes. I know they 'say' 24 hrs but it is normally much quicker. I had mine done instore in January. It was transferred over before I left the shop
Veritas Numquam Perit
on 15-03-2016 18:47
on 15-03-2016 18:47
You have definitely much more faith than I have.....
on 15-03-2016 18:59
on 15-03-2016 18:59
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on 15-03-2016 19:19
on 15-03-2016 19:19
on 15-03-2016 21:10
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
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on 15-03-2016 21:16
on 15-03-2016 21:16
on 15-03-2016 21:21
on 15-03-2016 21:21
So the upshot is that you still have two accounts and somebody has messed up again.
on 15-03-2016 21:23
on 15-03-2016 21:23
on 15-03-2016 22:02
on 15-03-2016 22:02
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here