on 15-03-2016 08:33
So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number.
Not a problem - I'd already checked with o2 CS (phone, not live chat) and they said to call up to swap it all over once I'd got it.
Just called - current wait is over 30 minutes. Maybe not then...
So tried the swap my sim on line. Enter old phone number, text code and new sim card number only to get an error message - We are already doing a sim swap for your phone number.
Odd, I've not asked to do one already.
Has anyone seen this before and any suggestions? Should I wait or keep trying CS?
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Solved! Go to Solution.
on 15-03-2016 09:29
on 15-03-2016 09:29
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 15-03-2016 09:31
on 15-03-2016 09:31
on 15-03-2016 09:55
on 15-03-2016 09:55
on 15-03-2016 11:04
on 15-03-2016 11:04
on 15-03-2016 11:11
on 15-03-2016 11:11
15-03-2016 11:22 - edited 15-03-2016 11:23
15-03-2016 11:22 - edited 15-03-2016 11:23
I don't really understand how that can be. I thought if you took out a contract from a third party seller it was a new fixed 24 month one, and O2 don't do them in house any more. I'm happy to be educated, though. Aside from that, the OP said he never initiated the swap and only saw that it was in progress when he went online.
on 15-03-2016 11:28
on 15-03-2016 11:28
on 15-03-2016 11:35
on 15-03-2016 11:35
15-03-2016 11:37 - edited 15-03-2016 11:38
15-03-2016 11:37 - edited 15-03-2016 11:38
I just used CPW as an example.
IF it was an upgrade they would have initiated the sim swap automatically or else it wouldn't be an upgrade.
on 15-03-2016 11:41
on 15-03-2016 11:41