Sim swap to keep number

[gmarkj]

 So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number.

Not a problem - I'd already checked with o2 CS (phone, not live chat) and they said to call up to swap it all over once I'd got it.

Just called - current wait is over 30 minutes. Maybe not then...

So tried the swap my sim on line. Enter old phone number, text code and new sim card number only to get an error message - We are already doing a sim swap for your phone number.

Odd, I've not asked to do one already. 

Has anyone seen this before and any suggestions? Should I wait or keep trying CS?

[gmarkj]

so, quick update (only just got on to post!!)...

spoke to someone on live chat (took my life in my hands there, but again with a 30 minute wait thought I would try them first).
actually helpful and answered the question.
while I have had my "final bill" (ie, the scheduled final bill with the last payment for the device plan) the DD has not left my account yet (due the end of the week).
I had previously been told that swapping number would close the account and generate an actual final bill, including the device payment.
not so.
only once the device is paid off will the swap happen and the number transfer.
so, if anyone else is doing this (taking out new contract with 3rd party to get it cheaper) then I would recommend either waiting until the device plan is finished (you are in month 25 of the contract) or pay off the device plan separately first.
this would then avoid my situation!!

[jonsie]

Thanks for the update.  All very messy and I hope its soon sorted for you mate. 

[Bambino]

Deleted by me. Misread the previous post.

[Cleoriff]

I bet you were just as frustrated that you were unable to update us @gmarkj 

[Bambino]

No proper mention in your previous post @Cleoriff.

[jonsie]

All this time the site was down,  no issues have been fixed.  Pathetic! 

[Bambino]

I expect they were up to their eyes in it just trying to get the site live again. Absurd that it was down for so long.

[jonsie]

From what I observed,  no other o2 platforms were affected. I find it incredible that I could sign into My O2 but could not automatically sign into the community. Questions need to be asked of Lithium. Sorry for going off topic Mark but it makes me so angry. 

I really hope Live Chat sort the number change and final bill for you.

[Cleoriff]

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@Bambino wrote:

No proper mention in your previous post @Cleoriff.

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No it was done via mobile on Chrome @Bambino Mentions rarely work on that platform

[MI5]

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@gmarkj wrote:
only once the device is paid off will the swap happen and the number transfer.
so, if anyone else is doing this (taking out new contract with 3rd party to get it cheaper) then I would recommend either waiting until the device plan is finished (you are in month 25 of the contract) or pay off the device plan separately first.
this would then avoid my situation!!

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That makes sense and to be honest I think we had assumed you'd done that already.