Sim swap to keep number

[gmarkj]

 So I've recently taken the plunge and got a new phone, but as I got it through a 3rd party (way cheaper than directly through o2) it came with a new sim and new number.

Not a problem - I'd already checked with o2 CS (phone, not live chat) and they said to call up to swap it all over once I'd got it.

Just called - current wait is over 30 minutes. Maybe not then...

So tried the swap my sim on line. Enter old phone number, text code and new sim card number only to get an error message - We are already doing a sim swap for your phone number.

Odd, I've not asked to do one already. 

Has anyone seen this before and any suggestions? Should I wait or keep trying CS?

[gmarkj]

Just a quick update: as of 6.30pm both phones are still active.
Given they say up to 24 hours I'm not panicking. Yet...

[Cleoriff]

Not saying anything except my other half did this last week. It was done within 10 minutes. I know they 'say' 24 hrs but it is normally much quicker. I had mine done instore in January. It was transferred over before I left the shop

[jonsie]

You have definitely much more faith than I have.....

[gmarkj]

Yeah, I know it should be done already. But I'll give them the benefit of the doubt...



Until tomorrow lunch at which point I'll kick right off!!

[Bambino]

And kick off you should. We are sympathetic to your frustration. Unfortunately, there's nothing we can do except to say hang in there and wish you luck.

[gmarkj]

Thanks @Bambino. And sounds like I'm doing it the hard way @Cleoriff!

Well still not swapped as yet, so guessing a call will be made tomorrow...

[Cleoriff]

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@gmarkj wrote:
Thanks @Bambino. And sounds like I'm doing it the hard way @Cleoriff!

Well still not swapped as yet, so guessing a call will be made tomorrow...

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*Tuts and more tuts*....

[jonsie]

So the upshot is that you still have two accounts and somebody has messed up again.

[MI5]

That's one downside with doing it the way you have done it, in that you will have to pay for 2 contracts for the first month at least.

[gmarkj]

Very true, but over the life of the contract I am about 100 better off...