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Sim swap a problem

TOPAS
Level 1: Joiner
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I have just bought an iPhone mini 13 BUT I have not transferred the sim from my iPhone SE 16 which I am still using.

I ordered a 5g sim as I will need it but you have cut the service already which is annoying.  Had you told me this when ordering I would have gone to an O2 shop.  The new sim will have to be redirected from my registered address as I am not there currently and this will further delay delivery of the sim.  I could be without a usable phone for several days.

 

PLEASE ADVISE ME WHAT I SHOULD DO

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MI5
Level 94: Supreme
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@TOPAS 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127501 Posts
  • 614 Topics
  • 22163 Solutions
Registered:

@TOPAS 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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