Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong colour

I just placed an order for a iPhone 13 pro max but I actually ordered the wrong colour could I possibly get it changed to silver

Resolved! 25% discount

Anyone where I can find the place to claim my25% off my bill because I work for network rail

Resolved! Pay off contract

Hi. How much would it cost for me to pay my contract off and end it.

eSim question - sim swap and number porting

Background - I'm currently with Three, and wish to run my contract for another 8 weeks until end of contract keeping my existing number with Three. I had delivered today an O2 pay monthly sim, as I wanted to take up a good 12 month SIMO deal I saw be...

Resolved! Mystery payment to O2

I have a regular payment (via Direct Debit) payed to O2 from my personal bank account. I can't remember authorising anything for that amount. How do I discover what this payment is for?For info: I have a DD reference. I have tried to communicate with...

Resolved! How to check is the Direct Debit is active and will collect my payment?

Hello, I've changed the payment date on my bill, which lead to the generation of two bills this month.I can see the deadline of the payment, but I can't figure for the life of me if both will be taken out via Direct Debit or I need to pay one or both...

Resolved! Airtime plan

Hi there, I am looking to cancel my Airtime Plan, as I do not owe anything on my Device Plan and am paying a lot for not much! My data runs out every month at £14 - it was £24 this month! Please can you give me options before I go to SMARTY where I c...

Resolved! Phone Disconnected

My phone has been wrongly disconnected and I have no means to actually contact 02. I cannot phone and when logging in to the app I have also been removed as a customer so cannot use the chat facility.

Resolved! Paid my overdue bill but now can’t make calls

I cant call through to any advisors, no one is picking up when I do call. The app is no help and my phones blocked from making any calls or using data even though I’ve paid the overdue amount. Can someone please answer me this is so stressful.

Resolved! order cancelled

Hello I ordered a ipad pro before chirstmas to the o2 store but then changed my mind about the product. I never collected or received the item, I was told it would automatically be cancelled and I would not have to do anything. However you have taken...

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