Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New provider

I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said tur...

Resolved! Pay monthly

Hi sorry i know this is asked alot before but im just confused. So placed my order for a iPhone 11and paid £20 upfront which left my account (but think its pending) we need to review your order before we accept it, this can take up to 24hrs.we'll ema...

Resolved! No id

Hi I have no photo ID so what do I take to collect my phone from the store

Resolved! Wrong email

You’ve set up my account with wrong email

Resolved! Friends and Family discount code

I have an o2 open account which comes with 2 friends and family discount codes. My wife is upgrading with o2 and I’ve followed this instruction to apply the discount to her new contract: “To redeem, add the codes into the online basket”. The only pla...

Resolved! Transferring of a number

Daughter got new phone today and was told once she got it to ring 202 for the number from her old phone to be transferred across - this I have done however her old number has dissappeared from my account and only the old number is showing also when I...

Resolved! Changing tarriff

I have changed tariff to a much more expensive one which will include more data for when I am abroad. The lady in the O2 shop told me that it would be effective the next day but nothing has happened yet - 2 days later. I am concerned that the data al...

Resolved! Cancel add on

Hello, can you tell me how to remove Disney monthly cost from my account please? nikki

Resolved! No balance to pay this month but I want a credit to my bank account

I was over charged in Dec and I want my bank account credited

Resolved! PAC code

Hello, My contact is due to end at the end of the month. I have text the number for a pac code. But it not sending. Please can I request a pac code so I can keep my number

O2

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