Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271929 Views
  • 2 replies
  • 2 kudos

Resolved! Disgusting Customer service

17 years an o2 customer asked them for upgrade they said you need to pay £355.00 of you’re currant device so I asked could they wavie that as a good will gesture for a customer of 17 years they said no but I was told by another advisor that they do w...

simon23 by Level 1: Joiner
  • 1441 Views
  • 7 replies
  • 0 kudos

Resolved! Bills

 hi guys I need really help one year I pay this number but I never use because I have old number I to be few times shop and explain noone can't help to stop pay this bills

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Resolved! Disney + add on

I am thinking of adding Disney + the offer for is £2 off your bill does this start when you add this and you have to have the extra for 6 months?

Resolved! New O2 Customer No Order Updates

Hi I’m wondering if anyone could help me, I am a new O2 customer and bought the iPhone 13 pro on the 31st January and still haven’t had any updates whether I passed credit checks or not/when my order will be shipped.O2 have signed the agreement on th...

Resolved! Cancellation

Hi,I cancelled my pay monthly sim during by 14 day cooling off period a week or so ago. I was told that this has been accepted and a an email has been sent to their manager for it to be signed off. I did not receive any confirmation on this conversat...

Resolved! O2 insure

Is it possible to cancel my o2 insurance in the shop or does it have to be done over the phone?

Resolved! New phone / sim keep old number

I’ve got a new contract/sim phone and want to keep my old number I’ve text sim etc done all the follow instructions but seem to be on the new number not the one I want to keep what do I do

Hayleyp80 by Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel Account

I have an account with yourselves but the phone is actually my friends he pays direct debit. How can i be removed from account

Frances47 by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrades

I keep recieving texts to say i can upgrade for free, but when you phone you get a poxy machine that tells you by text its going to cost £118 to upgrade. Is there anyway to either 1) stop these texts as clearly its blatent misselling and lies, 2) any...

Resolved! Late payment of my bill

Can my phone please be put back on and I will pay the bill in full on the 16th of February.