Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming Problems

I am currently abroad and about 3 weeks ago, my roaming access stopped and now I can only make Emergency Calls. I don't want to make or receive calls but do need to receive texts, especially access codes when required. My husband's phone (same model,...

Resolved! O2 charge for picture messaging

Why does o2 charge for every picture message on a monthly contract when i already pay for 12GB of data? This seems so outdated. And why are they impossible to contact. Looks like I may have to cancel the contract I only just set up

Fraud scam

Two days ago I received a phone call from an O2 number (0344 809 0202) telling me that they needed to go through security with me. I was with friends at the time so wasn't concentrating much on what I thought was a routine O2 call, so when the woman ...

Blocked number

Hi I have 2 phones under my name I have paid the balance in full and only has been unblocked can anyone help

Resolved! Unknown Tariff Charge

Hi, I just had a text message to my phone regarding a tariff charge of £17.79Now I don't use my phone for phone in competitions or any premium based services like that.I only use my phone for family calls.I've checked my airtime bill to see whats up ...

New phone

My current phone is completely gubbed.Charge point, battery life, memory etc.Been like that for three months, but i waited until the shops opened as i'm not wanting to spend +£700 on a phone i'd be stuck with for two years i don't like.Now i am aware...

Resolved! sim card

I changed my sim only tarrif on 28th April, since then I have had no service, 02 said faulty sim so sent new sim... said was activated..still no service. Chatted on-line 4 times..still no service, got thruoght to customer service was told to wait ano...

Resolved! internet

there is no mobile internet outside for the last month

Resolved! Bolt

With Bolt on, what types of calls can I make 120 min included in the package from abroad? Domestic or to any country?

Resolved! New sim

I bought a new phone last week with a new sim that has new phone number on it however I want to keep my old o2 phone number but using the new sim and I have phoned o2 and they said they had swapped it over however they haven’t and I have tried sendin...

O2

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