Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Partial payment

I want to make a partial payment towards my next bill but I need my O2 details - because there's a restriction on my account I need them to make a payment - I was down at my bank yesterday & they said as long as I can get my O2 details, this shouldn'...

Resolved! Can’t access bills

I left o2 on December 21 2021. Now I can’t access any billing info. Can anyone advise please

Resolved! Adding devices - O2 broken - at a loss.

I have/pay for 4 o2 pay monthly contracts me, 2 sons and daughter. I have (only ever had) one email address that i use on MyO2 this has my daughters number associated with it. I get notification of bills to this address showing £44/month ( I think me...

Resolved! number blocked

hi i have a monthly contract with 02 and have just upgraded my phone I got a new sim with itand I asked to stay with the old numberI lost the old phone on Saturday but I had changed the sim over to my new phoneI reported the loss of my phone to 02 to...

Resolved! Previous Bills

I can no longer seem to be able to view or download bills from the previous months - does anyone know how to do this? Is it still possible?

Resolved! O2 destroyed my credit history which is leading to my mortgage application being rejected!

Due to an error from O2 side I ended up with a defaulted account on my credit history ( which I wasn't aware of) and it led to my mortgage application being rejected and I am the verge of losing my house. I have been calling and emailing O2 for the l...

Resolved! Giving new phone away - what about the sim?

HiI am upgrading and getting a new phone, but as I don't really need the phone I will give it to my nephew. He has his own sim. Can he simply use his own sim in the new phone, while I continue to use my old sim in my current phone?

Resolved! Finalising contract

I would like to buy a new handset from a mobile phone website but have to pay the remainder of my contract , which is about 5 months. I will still be with o2. How do I pay off my contract early.

Resolved! Agreement

Hi can i get copy of my agreement with my name and adreess device description imei number purchase price and date i need to my insurance please thank you

Resolved! New provider

I am changing to 02 from another provider. I have been told to switch off my phone till 6pm tomorrow night. Do I put my new sim in then, I am taking my old number with me. The customer service told me to keep checking all day but the message said tur...

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