Sim swap 4G set up

[Anonymous]

I’ve just swapped my SIM cards over as I’ve changed my contracts. The instructions mentioned once the swap is complete I need complete the 4G set up I’ve just tried this and there’s an error in the page. Does anyone have to the link to get me back to this page as I’ve now lost it. Thanks

[jonsie · Accepted solution]

You don't need to set it up. As long as you have a 4G phone, a 4G simcard and 4G is enabled on your account, you will automatically be connected to 4G. Forget the set up page. 

[Anonymous]

Thank you 🙂

[MI5]

That’s assuming customer service have put you on the correct data package.
If not you’ll have to call them to get it changed.

[jonsie]

Glad to help 😁

[Anonymous]

MI5
I was confused by this as I already have a 4G phone and have even more data than I did before

[MI5]

You’ll be fine if you are seeing 4g on your phone but it’s not unknown for customers to be put on the wrong data package for their type of phone.

[Anonymous]

Cheers. Have a good night

[jonsie]

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@Anonymous wrote:
Cheers. Have a good night

@You too @Anonymous 😀

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[Marjo]

Welcome to our forum @Anonymous! Glad to see you got things sorted! 

Thanks for your help @jonsie & @MI5!