Sim only tariff

[EVS]

Hi there, I have a SIM only tariff and wonder if it includes roaming. I have lots if data but it does not seem to work when abroad.
Thank you

[Cleoriff · Accepted solution]

Hi @EVS 

All Sim only tariffs work when abroad. I have one so I know that for a fact.

If yours doesn't work you need to contact customer services and ask them to check if you have a roaming bar on your account https://www.o2.co.uk/contactus

Please phone and don't use live chat.

Best of luck and welcome to the forum

[Glory1]

Hi @EVS 

If you have roaming turned on, on your phone then you should check with customer service that there isn't a roaming bar on your account.

Guide: How to find help & contact O2 

If you are still having problems after speaking to customer services, then please do come back and we will try to assist.

Best of luck and welcome to the forum 

[EVS]

Thank you @Glory1 and @ Cleoriff
Much appreciated

[Cleoriff]

No problem @EVS  I hope it's sorted soon

[Glory1]

Your very welcome @EVS. 

[MI5]

@EVS 

Your apn will be wrong for roaming.

If you check it in Settings you will probably see it set to "idata.o2.co.uk"

You need to change this to "mobile.o2.co.uk" for roaming data to work.

When you get back home, call customer services and ask them to change your data plan to iData for iPhone and then reset your network settings after 24 hours. This will then work with the same settings whether at home or abroad.