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EVS
Level 1: Joiner
Posts: 2
Registered: ‎22-06-2019
Accepted Solution

Sim only tariff

Hi there, I have a SIM only tariff and wonder if it includes roaming. I have lots if data but it does not seem to work when abroad.
Thank you
Posts: 73,477
Topics: 688
Registered: ‎14-01-2013

Re: Sim only tariff

Hi @EVS 

All Sim only tariffs work when abroad. I have one so I know that for a fact.

If yours doesn't work you need to contact customer services and ask them to check if you have a roaming bar on your account https://www.o2.co.uk/contactus

Please phone and don't use live chat.

Best of luck and welcome to the forum Welcome

*The Game Is On*


Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Sim only tariff

[ Edited ]

Hi @EVS 

 

If you have roaming turned on, on your phone then you should check with customer service that there isn't a roaming bar on your account.

Guide: How to find help & contact O2 

 

If you are still having problems after speaking to customer services, then please do come back and we will try to assist.

 

Best of luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

EVS
Level 1: Joiner
Posts: 2
Registered: ‎22-06-2019

Re: Sim only tariff

Thank you @Glory1 and @ Cleoriff
Much appreciated
Posts: 73,477
Topics: 688
Registered: ‎14-01-2013

Re: Sim only tariff

No problem @EVS  I hope it's sorted soon wink

*The Game Is On*


Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Sim only tariff

Your very welcome @EVS

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Highlighted
Posts: 88,627
Topics: 536
Solutions: 11,482
Registered: ‎04-04-2012

Re: Sim only tariff

@EVS 

Your apn will be wrong for roaming.

If you check it in Settings you will probably see it set to "idata.o2.co.uk"

You need to change this to "mobile.o2.co.uk" for roaming data to work.

When you get back home, call customer services and ask them to change your data plan to iData for iPhone and then reset your network settings after 24 hours. This will then work with the same settings whether at home or abroad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)