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Incorrect country on my o2 travel

Laurabbridge
Level 1: Joiner
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Okay so I’ve travelled to Greece and we arrived yesterday. I’ve had the welcome to Greece text and that all minutes calls and data come out of usual package as on o2 travel.
I’ve woke this morning to a to text saying welcome to turkey and that I’ll be charged £4.99 a day. I’m not in turkey what do I do?
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MI5
Level 94: Supreme
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Registered:

@Laurabbridge 

This is known as accidental roaming when your phone automatically picks up a stronger network signal from a neighbouring country.

Set your phone to manually select networks and make sure you choose a local Greek one.

https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152266 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

@Laurabbridge 

This is known as accidental roaming when your phone automatically picks up a stronger network signal from a neighbouring country.

Set your phone to manually select networks and make sure you choose a local Greek one.

https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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