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Level 1: Joiner
Posts: 2
Registered: ‎23-06-2019
Accepted Solution

Lowering my tariff

For a while I’ve been trying to lower the amount of data I get each month and obviously lowering my tariff. I currently get 25GB and I only use around 10-15 each month. I pay £48 a month as this includes unlimited calls and texts but it’s starting to be a bit too expensive for me and I would really like to change the data.

However each time I’ve talked to a Guru they say I’m only the lowest tariff and they’re unable to do anything. This has been through the Guru chat on the website. Would it make a difference if I called them?

My only other option according to them is to buy out which would be around £400 but all I want to do is lower the amount of data I receive Smiley Sad

Details: iPhone 8 Plus
End of contract date: 28/05/20

Thanks in advance Smiley Happy
Posts: 88,584
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Lowering my tariff

@luck 

You should be able to flex your tariff if you meet these rules https://www.o2.co.uk/refresh/flexible-tariffs

Calling is always the best option - 202 from your O2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-06-2019

Re: Lowering my tariff

I don’t think I do as I got my phone etc through carphone warehouse so don’t think they do the refresh contract? Will call tomorrow when I get the chance and hopefully I’ll work something out! Thankyou Smiley Happy
Posts: 88,584
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Lowering my tariff

Unfortunately you do have to be on refresh, so you won't be eligible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)