Sim card stopped working

[Ugo]

Hello, 

After about 7 or 8 months abroad my O2 sim card stopped working. When in instert it into my phone, I can see a 'no service' message. I don't know what happended and how to get it sorted. 

Please advise

Thank you 

[Cleoriff]

Hi @Ugo 

If you have been abroad for 7-8 months, then that's the reason. O2 only allow usage for periodic travel

You can only use our services for periodic travel (like holidays or short breaks) in our Europe Zone (excluding the UK). Otherwise we may charge you or have to suspend you from using our services in our Europe Zone (excluding the UK).

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe 

This also applies for travel outside Europe.

However they may relax these rules due to the pandemic so you need to contact O2. Use Skype to get in touch

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[LukasB]

Hey @Ugo just checking on you. Has this helped with your query or are you still in need of assistance?