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Something went wrong - Upgrade

KernowFire
Level 1: Joiner
  • 2 Posts
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Registered:

Good morning,

 

Yesterday i attempted to upgrade my current phone to the oppo find x2.

 

Went through the whole process through the MyO2 app. O2 even offered to pay off my last £44 to upgrade early.

 

As i said, went through the whole process, recieved my legal documents in my email, ticked all the boxes, virtually signed the agreements, pressed finalise and recieved the "Oops somethings gone wrong" message.

 

I contacted CS on the online chat and the lady said i should try again after a few hours, but when i do attempt to do it again i get stuck on a loading screen with a spinning circle.

 

Please help, i was hoping to be able to get the B&O headphones.

 

Alex

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MI5
Level 94: Supreme
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Registered:

@KernowFire 

Try calling the number here ending in 4005

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
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Registered:

Hey @KernowFire did you manage to sort this out or are you still having trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
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