Service disruption

[Bex]

Hi, my service was down yesterday including calls and texts, I had no service for most of the day, missing an important call from my daughters school trying to inform me that she had been hurt! I haven’t been contacted as one of your threads suggests I should have been

[Cleoriff · Accepted solution]

Hi @Bex

This isn't customer services so no-one from here will contact you at all.

O2 made this statement today about compensation

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

[Anonymous]

They only started contacting people today as I’ve literally Just had a text about my 2 days free airtime 

[jonsie]

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@Anonymous wrote:

They only started contacting people today as I’ve literally Just had a text about my 2 days free airtime 

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Had nothing myself yet....

[MI5]

Had an email about half an hour ago.

[Cleoriff]

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@jonsie wrote:

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@Anonymous wrote:

They only started contacting people today as I’ve literally Just had a text about my 2 days free airtime 

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Had nothing myself yet....

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Well as I'm sim only I can't see where I fit in there

[laura_igl]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.