Compensation

[Amber1]

After the service provider has been down for a couple of days - I’ve been seeing a numerous amounts of people receive emails regarding getting compensation in the new year? From o2 themselves. Am I the only one who has received nothing regarding this? I tried to talk to an o2 guru who simply had no idea about this too. I hope they aren’t treating some people one way, and others the next because we’ve all been affected! Any ideas guys?

[pgn · Accepted solution]

Check out message from @EmilieT here:


https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/td-p/1176516

[Anonymous]

@Amber1 Not everyone has received the message yet

[Bambino]

@Amber1 The service wasn't even down for 24 hours. Where did you get this 'couple of days' information?

[jonsie]

With 25 million messages to get out it isn't surprising I've received nothing yet, just as your good self hasn't @Amber1

[Cleoriff]

I don't think I will get anything, as I said before. Sim only seems to have been missed off the list....

[Bambino]

I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.:smileywink:

[Anonymous]

Only going to be a couple of quid at the most. Don’t know why folk think it’s going to be big

[Amber1]

@Bambino My phones being messing up for the past week or so, and still buffering in and out of having service today. @Anonymous Fully appreciate it may be pennies, or even nothing but I haven’t even received an apology:/ seems weird to me how some have been treated and others have been left. Surely an automated email can be sent to all?

[Anonymous]

@Amber1 Think people are either getting automated messages or emails. Your turn will come.