Compensation

[jonsie Level 90: Eminent]

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@Amber1 wrote:
@BambinoMy phones being messing up for the past week or so, and still buffering in and out of having service today. @lovemyphone Fully appreciate it may be pennies, or even nothing but I haven’t even received an apology:/ seems weird to me how some have been treated and others have been left. Surely an automated email can be sent to all?

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Everyone will get an apology and notice of compensaton whether Refresh contract or sim only.

I'm still waiting too....

[Bambino]

@Amber1 I'm sorry to hear your phone's been messing up, but if it was prior to yesterday, it's a different issue. If you keep having problems, either ask a question in the community, or call customer service and hopefully it can get resolved for you.

[David3]

I am still having problems with my calls and everything no network have said before waiting for someone to contact me been waiting over a week now last past few days nothing again can't make calls or anything

[David3]

Will try and chat to you tomorrow morning

[lovemyphone Level 55: Good Authority]

@David3 No one from O2 will call you. You need to call customer service. There was a nationwide outage yesterday 

[Cleoriff Level 84: Resplendent]

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@Bambino wrote:

I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.

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Not really bothered at all @Bambino as I wasn't affected. I was at home using WiFi. Thankfully not O2 Wifi (unlike @Glory1, who has no pc and uses O2 Wifi....)

[jonsie Level 90: Eminent]

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@Cleoriff wrote:

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@Bambino wrote:

I'm sure sim only must be included in the Pay Monthly category, @Cleoriff, but seeing as how whatever is on offer is a pittance I wouldn't lose any sleep over it.

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Not really bothered at all @Bambino as I wasn't affected. I was at home using WiFi. Thankfully not O2 Wifi (unlike @Glory1, who has no pc and uses O2 Wifi....)

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It's definitely included

[Mike_T]

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team