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O2 disconnected my number in error, a month ago.

Bernardsmiley
Level 1: Joiner
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on ‎03-12-2024 16:03

on ‎03-12-2024 16:03

O2 disconnected my number in error, a month ago. I use this number for work and despite spending hours talking on the customer service line they are still saying 3-5 days more to wait.

Who can I contact to talk about the bill I have just paid for a service I couldn't use for the last month and some kind of compensation for losing work in this period?

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MI5
Level 94: Supreme
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on ‎03-12-2024 16:04

on ‎03-12-2024 16:04

@Bernardsmiley 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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