Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh - Handing phone back

Hey all, Due my yearly upgrade on Wednesday, just had a few questions regarding my current handset. I think I shall be doing the upgrade in store. Do I need the box and all original accesories when I hand the phone back to O2? Will I be given time in...

Resolved! How to change my 02 account user name

I have a difficulty in logging in to look at my account because my user name is one that 02 created for me when they automatically signed me up to the website with My 02 when I took out the mobile contract. It is a 02 email address but I can't use it...

Resolved! transfer contract to me from my son

Hi Many years ago my son brought 2 phones for him and myself We have finished paying for the phones and he is now with another company I am still with o2 .I keep asking for the contract to be put into my name as if I have a question they will not tal...

Resolved! Have I been accepted,

Hi all, I applied for a S9 early this morning on contract, £40 upfront. Went through the online process and got the message at the end with my order number and that they would review my order etc.Received 1 email, the legal agreement with the CCA att...

Over charging phone bill every month

ARGH!!!!! every single month my phone bill is £100 pounds or just under, and the cant give me a straight answer to why, and then when i say im struggling to pay it every month, they say that they can only put a hold on it but it will cost to do so......

Resolved! New number whilst upgrading?

Hey everyone! Having a right blank moment at the moment, when upgrading your phone and clicking the option of 'yes I need a new sim' will this come with a complete new number or will the old number get transferred over? I want a new number and I know...

Resolved! Accepted or declined?

Hi everyone possibly a question you get every single day but I’m confused. I applied for an iPhone around 7am yesterday and paid £100 upfront cost to select the tariff best for me. I ticked all t and c on the application etc, i then had a screen that...

Resolved! If I arrange a payment plan will my services be restored?

As I am struggling for money I have had to only part pay my phone bill this month and it has resulted in my services being disconnected. If I arrange a payment plan to pay in full within the next 2 weeks will my services be restored so I can use my p...

Resolved! texts to 60110 cost on pay monthly

Hihow much does it cost to send texts to 60110 cost on pay monthly plan? thank you

Resolved! I want to cancel my hot spot SIM. Help Pls

I have brought a SIM card from O2 to use on my hotspot device. And now I don't need it anymore. But I don't know how to cancel it. Can I cancel it via my O2 or do i have to visit the O2 shop?

O2

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